Eneye Gabriel Preboye
Customer Support & Operations Professional |
Property & Hospitality Operations | Remote Operations
I help customers, property owners, and business teams navigate requests, solve problems, and keep operations moving smoothly. My background spans customer support, short-term rentals, furnished housing, property operations, and remote coordination.
A steady hand for busy, moving parts
I'm a customer support and property operations professional with hands-on experience in short-term rentals, furnished housing, guest relations, property sourcing, and operational coordination.
My background spans running my own short-term rental business, managing day-to-day operations for furnished apartments, and supporting temporary housing and relocation requests across the United States.
I'm accustomed to working directly with guests, property owners, Realtors, vendors, and business partners while managing multiple time-sensitive requirements at once.
My strengths lie in communication, problem-solving, research, relationship management, and organization — and in taking ownership of a task from the first inquiry through to resolution. I enjoy building organized processes and delivering good experiences for the people on both sides of a request.
What I Bring
- Comfortable working remotely and across time zones
- Clear, professional communication with customers and partners
- Organized approach to multiple, time-sensitive requests
- Practical, resourceful problem-solving
- Ownership of tasks from inquiry through resolution
Professional Experience
A career built around coordinating people, properties, and requests — remotely and on the ground.
Support property sourcing and intake operations for temporary and relocation housing requests across the United States.
- Source furnished properties based on location, budget, occupancy, move-in dates, length of stay, accessibility, pets, parking, and other client-specific requirements.
- Communicate directly with property owners, Realtors, landlords, and property managers to confirm availability and obtain rental terms.
- Gather complete property information including monthly rates, deposits, utilities, utility caps, cleaning fees, pet fees, parking, amenities, and lease requirements.
- Review internal property inventories and partner databases to identify potential matches before conducting external sourcing.
- Source additional properties through furnished-housing platforms, online research, referrals, and direct host outreach.
- Prepare qualified property options for relocation partners using accurate and organized property information.
- Coordinate property tours and communication between hosts, relocation partners, and prospective occupants.
- Conduct timely follow-ups on active housing requests.
- Develop relationships with furnished property owners and identify hosts suitable for future placements.
- Manage multiple housing requests across different U.S. markets while maintaining accuracy and responsiveness.
Founded and independently operate a short-term rental and property support business, connecting guests with furnished accommodations while managing customer communication, reservations, property sourcing, and service delivery.
- Source and secure furnished apartments.
- Manage customer inquiries and bookings.
- Coordinate payments and reservation arrangements.
- Handle guest communication before, during, and after stays.
- Resolve guest concerns promptly and professionally.
- Manage property listings, availability, and pricing.
- Coordinate with property owners and service providers.
- Maintain relationships with returning clients and accommodation partners.
- Oversee the guest journey with a focus on service quality and customer satisfaction.
Oversaw daily operations for a furnished apartment business, supporting smooth guest experiences, property readiness, vendor coordination, and operational efficiency.
- Managed reservations from inquiry through check-out.
- Coordinated housekeeping, maintenance, and vendor schedules.
- Handled guest communication and issue resolution.
- Monitored occupancy and booking performance.
- Assisted with budgeting, procurement, and renovation coordination.
- Maintained quality standards across furnished apartments.
- Supported pricing decisions and operational planning.
- Helped ensure properties remained guest-ready and operational issues were addressed promptly.
How I Add Value
A few areas where my day-to-day work has centered, across coordination, service, and relationship-building.
U.S. Temporary Housing & Relocation Sourcing
Source furnished housing for relocation requirements across multiple U.S. markets, translating detailed client requirements into suitable property options while coordinating with landlords, Realtors, property managers, and relocation professionals.
Short-Term Rental Operations
Managed the operational cycle of furnished accommodation, including inquiries, reservations, guest communication, housekeeping coordination, maintenance, issue resolution, and check-out.
Property Network Development
Identify and engage furnished property owners beyond individual housing requests, building relationships with hosts who may support future temporary housing opportunities.
Encredible Nation
Built and operated a furnished accommodation business connecting guests with suitable short-term properties while managing the customer journey from inquiry through completion of stay.
Core Skills
Customer Experience
Property & Hospitality Operations
Operations & Administration
Professional Strengths
Tools & Platforms
Productivity & Collaboration
- Google Workspace
- Microsoft Office
- Slack
- Notion
Property & Rental Platforms
- Airbnb
- Furnished Finder
- Zillow
CRM & Business Operations
- CRM Systems
- GoHighLevel
Lead Generation & Prospecting
- Apollo
- GetProspect
AI & Digital Tools
- ChatGPT
- Claude
- Gemini
- Canva
Education & Professional Development
Bachelor of Agriculture (B.Agric)
Short-Term Rental & Virtual Assistant Skills
Training in short-term rental operations, property management, guest experience, operational workflows, and virtual assistance.
Create Digital Content, Communicate and Collaborate Online
Training in digital communication, online collaboration, and digital content creation for remote and hybrid work.
Let's Work Together
I'm open to remote opportunities in customer support, operations, virtual assistance, property operations, and guest experience. If you're looking for someone who communicates clearly, takes ownership, and keeps things moving, I'd be happy to connect.